Get in Touch With Us
This page explains how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question is really for a casino, a regulator or a support service. We research and review casinos not on GamStop for UK readers; we do not operate any of them, hold your account or process your money.
Email: [email protected]. Messages are read by a person, usually within two working days. Please include the casino name and, where relevant, the exact bonus term or payment method you are asking about — it saves a round of replies.
What we can help with, and what we cannot
| Bring this to us | Take this elsewhere |
|---|---|
| Errors or out-of-date details in a review, bonus figure or table | Account verification, locked balances or a specific withdrawal — only the casino can act on those |
| Questions about how wagering requirements, game contribution or cashout caps work in general | A formal complaint against an operator, which goes to the casino first and then its licensing body or ADR service |
| Suggestions for sites, payment methods or topics to research | Requests to remove yourself from a GamStop registration — that is handled by GamStop directly |
| Partnership, advertising and commercial enquiries | Urgent support for gambling harm, which should go to a support organisation rather than a comparison site |
How we are funded, in plain terms
Some links on this site are commercial. If you open an account with a casino after following one, the publisher may receive a commission from that operator. That arrangement pays for the research; it does not buy a position, a rating or a favourable sentence. Our ratings are editorial judgements, not customer-review scores, and we have not deposited, played or withdrawn at any of the sites we cover. Everything we publish is desk research: licence pages, terms and conditions, payment pages and operator disclosures, checked on the date shown against each review. Our current assessments were last verified on 23 September 2026.
If you think a commercial relationship has shaped something we have written, say so in your email and name the page. We would rather correct it than defend it.
Correcting a review: what to send us
- The page address or the casino name as we have spelled it.
- The sentence or figure you believe is wrong.
- Where the correct information appears — a terms page, a cashier page, a licence register entry or an email from the operator.
- The date you saw it, since bonus percentages, wagering multipliers and withdrawal limits change without notice.
We will re-check the source ourselves before amending anything. Where a claim cannot be verified, we say it is unverified rather than quietly deleting it.
Casinos our readers ask about most
Most of the email we receive concerns the sites on our ranked list of non GamStop casinos. Three come up far more often than the rest, and the questions are usually about the headline offer rather than the casino itself. Here is the context we would give you by reply anyway.
Betmica — the biggest advertised number, and the most questions about it
Betmica sits top of our list on a 10.0 editorial rating, largely because it presents its offer and its terms in one place rather than scattering them. The headline is a welcome offer of 570% up to £5,700 plus 270 free spins, and the two parts of that need separating: the percentage applies to a qualifying deposit, the spins are usually released in daily batches, and both carry wagering before any withdrawal is possible. The limitation is the same one that makes it eye-catching — a matched amount that large is almost never reachable on a normal deposit, and the maximum bet permitted while a bonus is active is typically a small fixed sum. Break it and the bonus can be voided. Read the maximum cashout clause before you decide the figure means anything to you.
Kikibet — GBP-denominated headline, so fewer conversion surprises
Kikibet rates 9.9 with us and appears here because its offer is quoted in pounds — 350% up to 5,555 £ with 300 free spins — which matters more than readers expect. When a casino settles your account in euros and your debit card is sterling, your bank applies a conversion charge on the way in and again on the way out. A GBP-denominated offer reduces that, though it does not guarantee the account itself is held in sterling; check the cashier before your first deposit. The drawback: free spin packages of this size are normally drip-fed and locked to named slot titles, and unused spins expire. If you only log in at weekends, you will lose part of what was advertised.
Betninja — a modest headline that is easier to actually clear
Betninja also rates 9.9, and it earns a write-up for the opposite reason to Betmica. The offer is £1,000 plus 100 free spins for all new players — a smaller ceiling, which in practice means a smaller wagering obligation attached to a realistic deposit. Readers comparing offers often miss that a lower match on a sum you would genuinely deposit is worth more than a huge multiple you will never trigger. The limitation is that "to all new players" still means subject to eligibility: country restrictions, one bonus per household and per payment method, and a minimum deposit below which nothing is credited. Confirm those apply to you before funding the account.
The rest of the list, at a glance
| Casino | Headline welcome offer | Rating | Currency shown |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 | GBP |
| Smash Casino | 600% up to €10,000 slots package | 9.8 | EUR |
| Nightluck | 805%, €6,400 + 280 free spins | 9.8 | EUR |
| CoinPoker | 150% up to $2,000 | 9.7 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 | GBP |
All of these are advertised terms as published by the operators, not outcomes we have achieved. Every one is subject to wagering requirements, game contribution rules, maximum bonus bets, expiry dates and cashout limits set by the casino.
Money questions we answer by email most weeks
These are the recurring ones. General answers only — your own casino's terms override anything here.
- What it costs to take part. Minimum deposits are set per casino and per method, and a deposit bonus only triggers at or above that floor. Depositing less usually means no bonus and no way to claim it retrospectively.
- Debit cards. UK-issued Visa and Mastercard debit cards are the usual route. Credit cards cannot lawfully be used for gambling by British customers. Some banks decline gambling transactions outright or apply a gambling block you have set yourself.
- Bank transfers. Slower in both directions and often carrying a higher minimum, but frequently the method casinos accept for larger withdrawals.
- E-wallets and PayPal. E-wallets are common at offshore casinos; PayPal is not, and you should verify availability on the cashier page rather than assume it. Wallet deposits are often excluded from bonus eligibility — check that clause specifically.
- Cryptocurrency. Widely accepted at this end of the market, with network fees and price movement between deposit and withdrawal as the trade-off. Not a route to anonymity: verification still applies.
- Fees and conversion. The casino may charge nothing while your bank charges a non-sterling transaction fee and a conversion spread. Two conversions on a round trip is the normal outcome of a euro-denominated account.
- Withdrawal timing and limits. Expect a review period before funds are released, plus daily, weekly or monthly caps. Advertised speeds are operator claims, not results we have measured.
- Verification. KYC documents — photo ID, proof of address, proof of payment method — are standard, and source-of-funds checks can follow larger wins. Uploading these early tends to prevent the delay readers write to us about.
What these sites actually offer, if that is your question
Enquiries about content usually fall into a few categories. Slots dominate the libraries, ranging from low-volatility titles that pay small and often to high-volatility games and progressive jackpots where the advertised prize depends on a shared pool. RTP figures are published per game and are long-run averages, not a forecast for your session. Table games cover blackjack, roulette and baccarat in both software and live-dealer formats, the latter streamed with real croupiers and higher minimum stakes. Mobile play is browser-based at most of these casinos rather than app-based. Software providers vary widely between sites and are worth checking if you play specific titles.
The sportsbook side
Several of the casinos above run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. That changes how bonuses behave: a casino welcome offer may not release against sports bets, and a sports free bet normally carries minimum qualifying odds — commonly around 1.50 in decimal terms — with the stake not returned in the winnings. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting are the usual range. If your question is about a specific market or a settled bet, that is an operator matter rather than one we can resolve.
Regulation, eligibility and self-exclusion enquiries
The clearest thing we can tell you: casinos not on GamStop are not licensed by the Great Britain regulator. The UK Gambling Commission licenses operators serving Great Britain, and every one of those licensees must participate in the GAMSTOP self-exclusion scheme. Sites outside that framework hold overseas licences — Curaçao is the most common in this segment — and accepting British customers is not the same thing as being authorised to serve them. GamStop's scope is Great Britain; gambling regulation in Northern Ireland sits under separate law.
What follows for you: the Commission's complaints route, deposit-limit rules and dispute protections do not apply, and redress depends on the overseas licensing body and whatever ADR the operator names in its terms. You must be 18 or over. Registering an account elsewhere does not end a GAMSTOP exclusion, which runs for its chosen period — six months, one year or five years — and cannot be lifted early.
If you are contacting us because gambling has stopped being something you control, please write to GamCare or call the National Gambling Helpline on 0808 8020 133, free and open 24 hours. Blocking software on your devices and deposit or loss limits set at account level are practical steps that work independently of any casino's cooperation. We will always point you to those rather than to an offer.
Who writes back
Editorial replies come from Brian Cheswick and the research team. We do not publish personal contact details for individual operators' staff, and we cannot intervene in a dispute on your behalf — but we can tell you what a term means, where the licence information sits, and which escalation route the operator's own conditions commit it to.
If you are still deciding where to start rather than writing about a problem, the comparison list is the more useful page; email us afterwards with whatever it did not answer.